Behind every good law firm there's a great admin team

The administration team is made up of receptionists, administration assistants, post room assistants, a wills and deeds administrator and float secretaries, together with the quality manager and quality executive.  The team is responsible for ensuring that clients are looked after from first point of contact and throughout their time with the firm.  They also look after wills and deeds and provide general administration assistance around the offices.  The team has a number of float secretaries who travel between our three offices to provide back-up secretarial assistance where needed.  The quality manager and quality executive are responsible for ensuring that the firm continues to comply with its Lexcel and ISO accreditations by way of internal audit, file review and training of new staff. Helen Pettican, Team Leader

Admin Team -

"I have overall responsibility for all the deeds and wills at Birkett Long.  I also look after our health-check campaigns."
Gaye Eason
Wills & Deeds Administrator

"My main role is as a float secretary and I work across all three offices."
Claire Carey
Secretary

"I am a float secretary based in the Colchester office and cover teams across the firm."
Corinne Dardis
Secretary

"No day is the same and I love it.  I can be on reception one minute meeting and greeting clients and the next I'm in the post room franking and delivering mail."
Emma Purkiss
Admin Assistant

"I work as a float secretary.  My days are full of variety, working alongside all the different departments within the firm."
Heidi Rampton
Secretary

"I am a float secretary at the Basildon office and I help across all teams to help get the work done.  My favourite part of my job is getting people's lists down to zero!"
Emily Gowers
Secretary

"My role as an admin assistant is very varied but my main task is to support the team and cover for reception staff as needed."
​Carole Smith
Admin Assistant

"I am an administration assistant.  I don't have a favourite part of my job as I enjoy all my responsibilities equally."
Charlotte Adams
Admin Assistant

"I am the first point of contact for Birkett Long - “the voice” taking almost 200 calls a day for the three offices."
Suzanne Revett
Receptionist

 “I am a float secretary at our Chelmsford office and I provide cover for reception, post and admin duties as required.”
Helen Teale
Secretary

 “My main role is as a float secretary and I work across all three offices.  I am responsible for booking our external training courses and I’m part of the internal audit team and charity committee.”
Laura Hook
Secretary

“My role consists of file reviewing, scheduling client review visits, keeping the firm’s retainer letters updated, mail merges and secretarial training.  On the quality side I carry out monthly file reviews, file closing checklists and assist when Lexcel assessors visit.”
Lorraine Younger
Quality & Admin Executive

“My role as a float secretary involves helping teams if they have an overload of work due to sickness or holiday.
The favourite part of my job is getting a team's list down to zero - just like Pointless!”
Jan Cody
Secretary

 “My main responsibility is to cover reception.  I also order and maintain stationery supplies,
update our databases and co-ordinate attendance at networking events.”
Margaret Fulljames
Administration Assistant

 “As the Colchester office receptionist I try to make clients feel relaxed, as coming to a
solicitors’ office can be quite daunting for some.” 
Brenda Rowles
Receptionist